Frequently Asked Questions (FAQ)

Refund of Registration Fees

Q
I am registered for the 9th IOC, how and when will the registration fees be refunded?
A
We are in the process of refunding your registration fee (in full) to the credit card used when you registered. We ask for your patience as it will take a few months to complete the refund process. We will inform you when your refund has been completed.

About the Virtual Congress

Q
What is the schedule of the Virtual Congress?
A
Virtual Congress Period:  Sunday, October 4 – Tuesday, October 6, 2020.
  (During this period, new sessions will be releasing in each day.)
On demand will be accessible:  Wednesday, October 7 – Tuesday, November 3, 2020.
  (All sessions are available in any time and any where.)
Q
Where can I find information regarding the virtual congress?
A
We are currently in the process of updating the website with information regarding the virtual congress, so please periodically check the website.
Q
I would like to register for the virtual congress. When will registration begin?
A
Registration for Virtual Congress will open on Friday, July 17, 2020.
Q
Will a "Certificate of Attendance" be provided?
A
Yes, we will provide a "Certificate of Attendance" and will send it to you after the congress, November 4, 2020. But before we do, we will go through log-in record of virtual session and make sure you attend the session. If we are not able to confirm your log-in record, we understand you never attend it, and in this case, since we are not able to confirm your attendance of the congress, we are not providing the "Certificate of Attendance", even if you completed registration.
Q
May I have a “Certificate of Presentation”?
A
There will be two certificates available, “Certificate of e-Poster Presentation” and “Certificate of Participation 9th IOC Residents Forum”.
The certificates will be available after congress from November 4.
For those who need the certificate, please make sure to answer questionnaires during your registration.
Please note, if the primary author does not register before the end of the registration period for the Congress, we will assume the primary author has withdrawn his/her abstract. As a result, neither the primary author nor the co-author(s) will be issued a “Certificate of Presentation”. If the primary author decides not to register, as the one officially responsible for the abstract, please explain to your co-author(s) that even though they may have registered for the Congress they will not be receiving a “Certificate of Presentation”.

How to Access the Virtual Congress

Q
How can we know a method of accessing virtual session site.
A
The information regarding “How to access the 9th IOC virtual sessions” will be released on October 1.
Q
What devices can I use to access the virtual congress?
A
The virtual congress can be accessed by most mobile devices (including tablets and smartphones). However for the best performance and experience, we strongly recommend using a desktop computer or laptop with a hardline internet connection.
Q
About disclaimer
A
In order to verify your registration, all required fields must be completed.
If your membership number or student/staff certificate information or other required fields are not properly completed, you will receive a request from the Congress Secretariat to revise the information correctly. If we are not able to confirm the correction, we may cancel your registration and delete your data from our registration records.
Your submitted e-mail address will be used to provide you with a unique secured password access code immediately prior to the conference.
It is strictly prohibited to share an ID or Password with others. The secured password will only be valid on one device. If unauthorized access is detected, the ID & Password which were used for the unauthorized access may be rendered invalid for the rest of the congress.
Q
Which browser do you recommend for accessing the virtual congress?
A
The latest version of Chrome, Safari, Firefox, and Edge
*Internet Explorer (IE) is a non-compliant browser to view the virtual sessions.
 Please make sure to use one of the above.
Q
Is the virtual congress accessible by traditional flip phones?
A
We're sorry, but the virtual congress can't be accessed by traditional flip phones.

About the 9th IOC Program

Q
By switching to a virtual congress, will there be any changes to the program content?
A
Program page has been updated. Please check the website.
Q
I have submitted my abstract but haven’t received an acceptance notification yet? When can I expect to receive it?
A
Abstract notifications will be sent out by the end of June.

About 9th IOC Educational Grant

Q
I applied for the 9th IOC educational grant. If my abstract is selected, will I still receive the grant?
A
After you receive an abstract notification, a result will be sent to all applicants.